Privacy Policy

Last updated: October 2025

Dolly’s (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.dollysonline.co.uk, contact us, or sign up to hear from us.

1. Who We Are

Dolly’s is based at 52 King Street, Belper, Derbyshire, United Kingdom.
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at: hello@dollysonline.co.uk

2. Information We Collect

We may collect and store the following types of personal information when you interact with us:

Contact details (such as your name and email address) when you fill out a form or subscribe to our mailing list.
Messages or enquiries that you send via our contact forms.
Analytics data about how you use our website (e.g. page views, clicks, device type, browser type, and approximate location). This helps us understand how visitors use the site and improve the experience.
Payment or billing details, if you make a purchase or booking through our site (processed securely via a third-party payment provider such as Stripe).

3. How We Use Your Information

We use the information we collect to:

Respond to your messages, questions, or enquiries.
Send you updates, news, or event information if you have subscribed to our mailing list.
Improve our website, content, and customer experience through anonymous analytics.
Process and manage any purchases, bookings, or transactions.
Comply with any legal obligations.

We never sell or rent your personal data to anyone.

4. Legal Basis for Processing

We process your information under one or more of the following lawful bases:

Consent — where you have given clear permission (for example, when you subscribe to our mailing list).
Contract — where processing is necessary to provide goods or services you have requested.
Legitimate interests — such as improving our website and communication.
Legal obligation — where we must comply with UK law.

5. Cookies and Analytics

Our website uses cookies and similar technologies to help it function properly and to understand how visitors use it. Cookies may collect anonymous data such as pages visited, time spent on the site, and device type.
You can control or delete cookies through your browser settings at any time.

6. How We Store and Protect Your Information

We take appropriate measures to keep your information secure and prevent unauthorised access, alteration, or disclosure.
Data is stored on secure servers and only accessible to authorised personnel who require it to perform their work.

7. Sharing Your Information

We only share your data when necessary to provide our services, for example, with trusted third-party service providers that help us operate our website, send emails, or process payments securely.
All third-party providers are required to handle your data in accordance with UK data protection law.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access the personal data we hold about you.
Request correction of any inaccurate information.
Request deletion of your data (“right to be forgotten”).
Withdraw consent at any time (for example, unsubscribe from emails).
Complain to the Information Commissioner’s Office (ICO) if you believe your data has been misused.

To exercise any of these rights, please contact us at hello@dollysonline.co.uk.

9. How Long We Keep Your Information

We keep personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with the updated date above.

Dolly’s
52 King Street
Belper, Derbyshire
United Kingdom

hello@dollysonline.co.uk